Team Board Team Board
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Frequently Asked Questions

General


  • Team Board is your in/out status directory app integrated within Microsoft Teams. You can see your entire team’s availability status in real-time and communicate with them within the dashboard.

  • Yes

  • No, you only have to install the app once and everyone in the team gets access.

  • No. Due to Microsoft Teams' current restrictions, you can add Team Board only within public/standard channels within your team.


Getting Started with Team Board


    • Open the Microsoft Teams app store.
    • Go to Apps and search for Team Board.
    • Click on Team Board from the search results.
    • Click the Open button.
    • Select your channel name and click Go. After successful installation, you’ll receive a welcome message from Team Board.
    • Click on the Save button to add the tab to your team’s channel

  • Go to the Team Board tab in your teams channel, click on the grant permission link, click on the Continue button. You only need to do this once for your team.

  • Yes

  • Click on the Settings gear icon, enable sending out-of-office messages and select the channel where you would like Team Board to send the messages.

  • Check the checkbox next to the member names and click on the call, message, or video call icon.

  • Yes. With the paid plan, you can control which users are displayed on Team Board by managing their licenses from the Manage Licenses page.


Troubleshooting


  • If you experience issues with Team Board not loading, please contact your IT administrator and request that they add the following URL to your whitelist: https://teamboardtabprod.azurewebsites.net/. After confirming the URL is whitelisted, reload the Team Board tab.

  • email us at help@teamboard.in

  • Sent messages cannot get deleted as per Microsoft Teams restrictions


Security and Privacy


  • You can use Team Board without granting any permissions. You only need to grant permissions to synchronize Team Board with Microsoft Teams.
    Our app uses Microsoft Graph API which requires the below permissions:

    • Sign you in - It allows the app to authenticate the user using their Microsoft account credentials
    • Read basic profile information - It allows the app to read the basic profile information (First name, last name, email ID, profile picture) of you and all team members on your behalf
    • Read presence information - It allows the app to read your presence information (Status, status message, and out-of-office message) and the presence information of all team members on your behalf

      • Example: Status set on MS Teams profile by you and all team members is displayed on Team Board
    • Set your presence information - It allows the app to write your presence information (Status and status message) on your behalf

      • Example: Your status set on Team Board is displayed on your MS Teams profile
    • Offline access - It allows the app to synchronize your presence information with MS Teams without you actively using Team Board

    We do not share this data with anyone. You will only need to do this once for your team.

  • All data access is restricted to the authorized tenant using Microsoft’s built-in authentication process. Access is limited to 2 support team members. All of our staff have signed a confidentiality (NDA) and non-compete agreement



Billing


  • Yes. You get a 30-day premium version trial (No credit card required)

  • No. You can opt for a 30-day trial without entering your credit card information

    • Annual payment: $5.00 user/year
    • Monthly payment: $0.50 user/month

  • Microsoft handles financial transactions for the Team Board and they accept Visa, American Express, MasterCard, and Discover

  • No. You only need to purchase a license for each user in your organization for whom you need to use the Team Board features

    • Step 1: Go to Microsoft Teams app store and click on the Buy a subscription button. You will be navigated to the checkout page.
    • Step 2: Enter the quantity = Total number of team members and click the update link. You will see the modified subtotal amount
    • Step 3: Add your address by clicking the Enter your sold-to address link
    • Step 4: Click the Add a new payment method link and enter your credit card details
    • Step 5: Click the Place order button
    • Step 6: Wait for Microsoft to process and confirm the successful transaction
    • Step 7: Click the Set up button to activate your subscription
    • Step 8: After this, you will be navigated to the Team Board subscription landing page where you can manage your licenses

  • Microsoft generates the invoice for your subscription on the 9th of each month. You can download it from the Microsoft 365 Admin Center: Billing → Bills and Payments → Invoices.

  • You can assign or remove user licenses from the Team Board Settings → Manage Licenses option.

  • You can manage your subscription in the Microsoft 365 Admin Center: Billing → Your Products → Apps

  • You can add more licenses through the Microsoft 365 Admin Center by following these steps:

    • Expand the Billing section and click on Your Products.
    • Scroll to the Apps section and select Team Board In/Out Status List.
    • Click the Buy licenses button.
    • In the Total licenses field, enter the new total number of licenses, then click Save.

    (Example: If you currently have 100 licenses and want to add 50 more, enter 150 in the Total licenses field.)